Most promising software companies these days start off in the US (usually Silicon Valley), build a name for themselves in the West and then, after a period of growth, begin outsourcing to developing countries such as India or China.

Freshdesk, a cloud-based customer support program, has done things a little differently. Its founder, Indian Girish Mathrubootham, decided to quit his comfortable job in 2010 and start developing his own startup. He hasn t looked back and Freshdesk recently celebrated its fifth year of continual growth.

Since its humble beginnings when it had just 6 customers, Freshdesk has come far and is now even a US Corporation (read about their incorporation here). The company is still based in India and operates out of Mathrubootham s home town of Chennai, but it services the world with many of its 50,000 customers American or Australian.

Girish Mathrubootham took a calculated risk when he founded Freshdesk he made the life changing decision based on a tiny comment he saw on the Hacker News Forum  – which highlighted the gap in the market created by now competitor ZenDesk pushing up their prices. FreshDesk has stayed true to its initial vision: it is a low cost, powerful and reliable cloud-based customer service platform.

Read more about the FreshDesk story here. Or get in touch with me if you re interested in FreshDesk for your business.