WHY YOU NEED OUR SUPPORT PLAN?

At Cloud Ease, we don t only implement the best possible solution to optimise your business processes, we also ensure that your business is getting the most value and greatest return on investment with our implemented solutions.

We aim not only for the best outcome for your business, but for you as well. Therefore, we give onsite customised training that is specialised in your business solution and will meet the needs of your staff.

Even after our training we take care of our customers by helping you and your team on an ongoing basis. You can reach us by phone or by email for all your support questions so that you will never be alone.

HOW IT WORKS?

Cloud Ease combines years of technical experience, certified training and a wealth of knowledge to provide the Support Plan to clients.

As part of the Support Plan, we dedicate our time each month to helping you and your team to get the best out of your solution(s). The Support Plan is unlimited in scope, flexible and a great ongoing solution for your business.

Here are some suggestions of what you can use the Support Plan for:

  • Unlimited phone and email support to quickly resolve any day to day issues
  • Training
  • Solution update sessions so your business is able to take full advantage of the latest features.

All Support Plans include the following benefits:

  • Premium support
  • Unused time rolls over to the next month
  • Can be used towards anything
  • Allocated time each month.

 

PRICING

Basic

$200 (ex GST)/Month
  • 1 Hour of Support per month
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Regular

$400 (ex GST)/Month
  • 2 Hours of Support per month
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Premium

$1000 (ex GST)/Month
  • 5 Hours of Support per month
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Super

$2000 (ex GST)/Month
  • 10 Hours of Support per month
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